Return & Refund Policy
Effective Date: [Insert Date
At Puranidharohar, we take pride in offering a carefully curated collection of unique, antique, and handmade products. Due to their nature, each item is one-of-a-kind and may have slight variations or minor imperfections in color, texture, or finish. These are not defects, but characteristics that make the products authentic and unique.
1. General Policy
1.1. As a policy, we do not offer returns or refunds on products delivered in good condition and as per the order placed.
1.2. Since many of our products are available in single-piece quantities, exchanges are also not applicable.
2. Exceptions – Eligible for Return/Refund
2.1. We may accept returns, refunds, or replacements only under the following conditions:
The product delivered does not match your order.
The product was damaged during delivery.
2.2. Products purchased during sales, promotions, or discounts are strictly non-returnable and non-refundable.
3. Process for Raising a Concern
3.1. If you receive a wrong or damaged product, you must inform us within 24 hours of delivery.
3.2. Please provide:
An unboxing video clearly showing the issue.
Order details (Order ID, date of purchase).
3.3. Our team will review your concern and respond with a resolution within 15 working days.
4. Refunds
4.1. Approved refunds will be processed to your original method of payment.
4.2. Refund timelines may vary depending on your payment provider, but we will initiate the process promptly once approved.
. Important Notes
5.1. Products with minor variations in shape, size, texture, or finish will not be considered defective.
5.2. We are not responsible for issues arising due to incorrect or incomplete customer details provided at checkout.
5.3. All policies are subject to change without prior notice.
6. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
📩 Email: [your email]
📞 Phone: [your contact number]
🏠 Address: [your business address]